Problem Solving and Decision Making

Today we are required to make decisions and solve problems quickly. The rapidly changing internal and external situation is constantly creating new success criteria, constraints and options. We can no longer rely on ‘gut instinct’ and precedent for creative and effective solutions and ideas. As more people become involved in decision-making and problem-solving, we must be able to work with them to formulate creative decisions which are owned by those who must make it work. A poor approach to decision-making and problem-solving is an underlying cause of stress to the individual and those affected. Decision-making is a key skill that affects the success of the individual in his/her career and a wide range of tasks.

This stimulating course gives participants the essential skills and techniques they require to make major or ad-hoc decisions and solve problems creatively.

Who Should Attend
Anyone involved in significant decisions including management decisions, project decisions, customer decisions or changes.

Course Objectives

After attending this sales training course, participants will have the ability to:

  • the causes of good decisions and the underlying principles
  • how to ensure they understand the ‘real’ issues
  • How to address root causes rather than symptoms
  • how to generate creative ideas, by themselves or in a team
  • how to evaluate the different options
  • how to convert an idea into an effective course of action

Course Outline

Problem-Solving And Decision-Making Methods
Decision style
Barriers to effective decisions
Causes of poor decisions
Types of problems and decisions
The role of techniques in our daily work

Understanding The ‘Decision/ Problem’
Getting past symptoms
Types of question
Areas of questioning
Common pitfalls
Re-defining the key issue

Generating Creative Options/Solutions
Ideas storming
Techniques to release creativity
Techniques to generate unusual ideas
Working in a team or as an individual

Evaluating Options
Using pre-defined criteria for comparison
Using additional comparative techniques
The value of negative thinking

Defining the objective
Avoiding pitfalls

To talk through your requirements, including tailoring this sales training course to suit your exact needs, please contact:

Claudine McClean