Managing Winning Relationships

In-Company Course Overview

This highly interactive management training course helps people develop more productive working relationships. Great emphasis is placed on the development of self-awareness. The tone of the course is always constructive and supportive. By the end of the course, participants will have achieved greater self-awareness coupled with the ability to maximise results gained through improving their interpersonal skills.

Who Should Attend

This course is designed for people who wish to increase productivity through improved working relationships with colleagues and team members. People who need to increase their influencing skills would also find this course of great benefit.

Course Objectives

After attending this course, participants will have the ability to:

  • Translate heightened self-awareness into better relationships that create results
  • Make conflict more constructive
  • Initiate appropriate action by influencing others with integrity
  • Develop a more assertive (not aggressive) approach
  • Gain the respect and trust of others by developing a more flexible communication style
  • Manage relationships upwards, downwards and sideways more effectively
  • Improve the quality of relationships by learning to appreciate differences
  • Adopt a more flexible approach to relationships
  • Avoid repeated, unskilled patterns of behaviour.

Course Programme

It Starts With You
What is an ‘effective working relationship?’
How to increase self-awareness and your positive impact on others
Analyse personal styles for greater understanding of ourselves and others
Recognising our patterns of behaviour
How to understand and interpret non-verbal behaviour
Match style to situation to improve the outcome
Increase effectiveness and range of options in relationships with colleagues and team members
The importance of values, feelings and beliefs in relationships
How your behaviour shapes relationships
The importance of empathy

Building Effective Working Relationships
Identification of your preferred personal style, particularly under ‘pressure’
Exploration of individual impact on others in a group situation
Understanding the way we communicate, using the models provided by Transactional Analysis
Games people play, the power of positive strokes
Using your own behaviour to influence the group

Expanding Your Ability To Get Results
Exploration of personal power, authority (or the lack of it) and influence
Understanding the difference between aggressive, assertive and submissive behaviours
Development of wider behavioural options when attempting to influence others
How to gain co-operation without the use of formal authority
Understanding Push and Pull influencing styles
Handling conflict situations effectively by dealing with your attitude towards it
How to act more decisively
Developing strategies based on interdependence.

Personal Development Plan
Developing an individual action plan for implementation back into the workplace.

To discuss how this management training course could help you develop more productive working relationships through improved interpersonal skills or to talk through your requirements, including tailoring this course to suit your exact needs, please contact:

Claudine McClean