Management Communication

In-Company Course Overview

A manager/team leader/supervisor cannot succeed without effective communication skills. Technical knowledge and industry knowledge cannot be used effectively in a management position without effective communication skills. Managers/team leaders/supervisors must communicate with staff, colleagues and customers. Customer problems occur when there is poor communication. Staff problems are often caused by poor communication. Management tasks such as counselling, appraisal, delegation, presentations and meetings are all dramatically affected by the calibre of communication skills.

Colleagues may ignore managers when they have communication problems. Conversely, good communication skills aid the success of the manager.

In this practical and thought-provoking course, participants will learn the skills, techniques and concepts that are essential to success.

Who Should Attend

All Managers, Supervisors and Team Leaders. Even experienced participants will find this valuable as a refresher and for additional skills.

Course Objectives

After attending the course, participants will have the ability to:

    • improve their effectiveness across a wide range of activities through better communication
    • design and use questions to obtain information, ownership and steer conversations
    • avoid communication problems and use ‘active’ listening to steer meetings and ensure clear communication
    •  recognise and use different Non-Verbal Communication elements and patterns.


Course Programme

How Will Communication Skills Help?
The constituents of communication
The application of communication skills

Questioning Skills
Question structure
Different questions for different purposes
Designing key questions
The use of questions to ensure ownership

Listening Skills
Barriers to effective listening
Differences between ‘passive’ and ‘active’ listening skills
‘Active’ listening skills
Using listening to obtain unintentional information
Controlling a conversation by using ‘active’ listening skills

Non-Verbal Communication (NVC)
Role of NVC
NVC considerations/causes
NVC components
Patterns of NVC (deceit, openness, agreement)
Controlling your own NVC

Personal Development Plan
Developing an individual action plan for implementation back in the workplace.

To discuss how this management training course could help you make a positive impact on the people you meet or to talk through your requirements including tailoring the course to suit your exact needs, please contact:

Claudine McClean